Priory Fields Surgery

01480 413600

Complaints and compliments

Compliments

We are always wanting to share with out staff the good experiences you have at the surgery. If you feel that a staff member or team needs recognition please let us know so we can pass this on.  Please put it in writing to

Compliments should be addressed to:

Emily Ross
Practice Lead
Priory Fields Surgery
Nursery Road
Huntingdon
PE29 3RL

Or please submit via email to emily.ross@nhs.net 

Complaints

Priory Fields Surgery aims to give a friendly and professional service to all our patients.  However if you have a complaint or a concern about the service you have received from the doctors or any of the staff working at the practice, please let us know.  We operate a practice complaints procedure in accordance with the National Health Service Complaints (England) Regulations 2009.

We hope that most problems can be sorted out easily and quickly, at the time they arise and directly with the person concerned.  If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally within a matter of days or at most a few weeks, because this will enable us to establish what happened more easily.  If it is not possible to do this please let us have details of your complaint within 12 months of the incident or the cause of the problem or within 12 months of discovering you have a problem.

Complaints should be addressed to:

Emily Ross
Practice Lead
Priory Fields Surgery
Nursery Road
Huntingdon
PE29 3RL

Or please submit via email to emily.ross@nhs.net