Practice & Patient Feedback

Your feedback is important to us as it helps us learn what we are doing well and what we can do to improve.

Most of our patients will receive a follow up text message after their appointment to invite them to leave anonymous feedback and the form can also be accessed by visiting this page.

If you would like to leave feedback and have a member of our team contact you please use this form.

We also have a separate procedure for complaints, details can be found here.

February Feedback

  • The reception was excellent. The doctor was professional, explaining everything
  • Very good service from the priory field staff
  • I came for a blood test. The student, who was being trained took my bloods and was very good.
  • HCA very professional
  • Raised an enquiry online asking to speak to a doctor, got an appointment for the next day. Great service
  • Excellent, friendly and professional advice from Zoe Dickson, the nurse who I had the appointment with. Very impressed.
  • As patients we have been looked after very well by the doctors nurses receptionists. We have always been given appointments as our medical needs. We do appreciate all is done for us.
  • The Diabetic nurse was very helpful, very knowledgeable and very Efficient with providing me with a diabetic machine and medication
  • Midwife was lovely. Answered all my questions. Did not feel rushed.
  • Nurse was friendly and chatty when taking my blood, made me feel at ease

You Said, We Did

94% positive feedback

Fedback and thanked all the staff for their hard work and service.

“I had to wait 4 weeks for a blood test”

We are currently training a new health care assistant who will be running phlebotomy clinics from April

The leadership reviewed specific comments where patients had experienced “poor” and “very poor” outcomes, and discussed these with the team leads of each department.

It would be good to have face to face at all times.

We have amended our appointment system to that patients can book face to face appointments if they prefer. They are more popular than telephone calls, which can result in a longer wait but this is something we are looking at.

Please think about the elderly patients and those that may be young but unable to use mobile or technology so easily.

Although we promote online access, we always ensure that our phone lines and front desk are manned to ensure we can help anyone that prefers not to use online services.

Work away from home used to do Saturday morning blood tests but they’ve stopped they were really good now it’s a day off work for every blood test

Unfortunately this service was provided by West Cambs Federation, who now cease to exist, however it is something we hope to provide in the future.

Felt very rushed.

This has been added to all clinical supervision in the practice to make our clinicians aware of the feedback.

GP Survey Results

In September our Primary Care Network organised a survey to see how we’re improving our services and access. The survey used the national 2022/2023 GP Surgery as a comparison and we’re pleased to see an improvement on our results. This is thanks to the hard work of our entire team.