Your feedback is important to us as it helps us learn what we are doing well and what we can do to improve.
Most of our patients will receive a follow up text message after their appointment to invite them to leave anonymous feedback and the form can also be accessed by visiting this page.
If you would like to leave feedback and have a member of our team contact you please use this form.
We also have a separate procedure for complaints, details can be found here.
February Feedback
- Prompt reply and appointment.Thorough examination and explanation.
- Appointment on time. Friendly and helpful staff
- The nurse was very nice and gentle very friendly too and never left a bruise after
- The Doctor I saw was helpful explaining what she was doing and why. Very professional.
- Excellent service I have received always.
- The nurse I see was so gentle, it didn’t even hurt when she took my blood. She was very kind and friendly.
- Appointment was on time and the nurse was friendly and chatty
- The nurse was on time ,very friendly and professional
- Appointment was on time Doctor very professional and understanding
- Always welcoming and professional
You Said, We Did
94% positive feedback
Fedback and thanked all the staff for their hard work and service.
“I had to wait 4 weeks for a blood test”
We are currently training a new health care assistant who will be running phlebotomy clinics from April
The leadership reviewed specific comments where patients had experienced “poor” and “very poor” outcomes, and discussed these with the team leads of each department.
It would be good to have face to face at all times.
We have amended our appointment system to that patients can book face to face appointments if they prefer. They are more popular than telephone calls, which can result in a longer wait but this is something we are looking at.
Please think about the elderly patients and those that may be young but unable to use mobile or technology so easily.
Although we promote online access, we always ensure that our phone lines and front desk are manned to ensure we can help anyone that prefers not to use online services.
Work away from home used to do Saturday morning blood tests but they’ve stopped they were really good now it’s a day off work for every blood test
Unfortunately this service was provided by West Cambs Federation, who now cease to exist, however it is something we hope to provide in the future.
Felt very rushed.
This has been added to all clinical supervision in the practice to make our clinicians aware of the feedback.