If you regularly take prescribed medication/medications, you will be given a repeat prescription request form. About one week before you need more treatment, please send us your request using one of the methods listed below:
- Via the NHS App – Owned and run by the NHS, the NHS App is the most simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android.
- NHS Online Login – You can view your current repeat medication and order the items you require. This is for patients who have a NHS login.
- Contact Us Online – This is the best way to request medication if you don’t use the NHS App, you are requesting medication for someone under 16, are a housebound patient or ordering Acute Medication.
- In Person – post in the prescription box in the waiting room.
- SystmOnline – using the following LINK.
- By Email – [email protected]
Request Prescriptions Online
If you are using the repeat request form and the practice is closed please post it through the letterbox, or if we are open please put in the box in reception. Your prescription will normally be available for collection 3 working days after the request has been received:
| Request received on | Prescription ready after 2.30pm on |
|---|---|
| Monday | Thursday |
| Tuesday | Friday |
| Wednesday | Monday |
| Thursday | Tuesday |
| Friday | Wednesday |
Should you request for your prescription to be sent to a pharmacy then you will need to allow 80 hrs from requesting your prescription to picking it up from the pharmacy.
We use Electronic Prescriptions, this means that you prescription can go directly to your designated pharmacy; if you have not yet allocated yourself a nominated pharmacy please contact the surgery and we can arrange this.
Urgent prescription requests made by 12pm can be picked up at 2.30pm, and requests made by 5pm can be picked up at 5.30pm.
Please only request the medication you require.
Prescriptions handed in more than 10 days early, will not be issued.
Batch Prescribing
We have a system in place that allows the doctor to issue batch repeat prescriptions, for medications that are unlikely to change and to be taken long term.
Please indicate on your repeat slip if you would like your medicines considered for 3 month batch prescriptions.
HRT Pre-Payment Certificate
From the 1 April, the Government is launching the HRT Pre-Payment Certificate (PPC) to reduce prescription costs for women receiving Hormone Replacement Therapy (HRT).
The HRT PPC will be available to buy in one single payment online at www.nhsbsa.nhs.uk/hrt-ppc, or in-person at some pharmacies. You can call 0300 330 2089 for help and support.
Before buying an HRT PPC, you should check if:
- you’re eligible for free NHS prescriptions using the eligibility checker: www.nhsbsa.nhs.uk/check
- your medicine is covered by the HRT PPC. For a list of eligible HRT medication, visit: www.nhsbsa.nhs.uk/hrt-ppc-medicines
- a 3 or 12 month PPC is more suitable. It covers all NHS prescriptions, not just HRT items. Visit: www.nhsbsa.nhs.uk/ppc
Lost Prescriptions or Medication
- Confirmation is needed that adequate steps have been taken to locate the lost prescription or medication before the request is passed to the GP.
- A note of the event will be recorded in the patient’s medical record.
- An incident report will be documented in the Practice records.
- For safety reasons, patients who have lost or had stolen prescriptions for medication liable to abuse (including controlled drugs) must notify the Police and MUST inform the Practice of the incident/crime number before any further prescription is considered for issue.
Medication Reviews
- Patients on repeat medication will be asked to consult with a doctor, nurse practitioner, clinical pharmacist or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. This is to make sure patients are kept safe, are on the best dose of medication and in some cases to check if there are any adverse side effects.
- Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.